Privacy Notice
Privacy Policy
Privacy notice [Updated July 2019]
Carr Consulting & Communications (CC&C) is committed to protecting your privacy and security. We only use information we collect about you, with your consent in line with your expectations to tell you about new web site content, events or to answer enquiries from you. This Privacy Notice tells you how we treat your data, why we need it for our business, what we do with it and how we plan to keep it safe. We will only use your data on the terms we set out here and so we welcome any questions you may have.
What happens to Data at CC&C?
Our services include:
Providing Public Relations and Press Management to give you the best account of your business and manage your reputation.
Events and Conference Management to enhance your services to, and the experience of, your clients.
Expertise in financial products and services so that you know what you are talking about, including advice on new products, and industry and policy developments.
Training to your staff to deliver those messages and market those products and services and research to back that training and marketing.
Writing and drafting services to make your communications effective and give the best account of yourselves to people who matter to you.
When this Notice Applies
Most of our services apply to businesses. But we also collect personal data. Personal data is data that identifies a human being either just by itself, or when put together with other publicly available data.
We collect personal data:
- Through our websites and any other applications or websites that link to our websites.
- In connection with our products and services, when inviting people to our events (or our customer events) marketing, advertising, advice or copywriting services.
- If and when we receive services from you.
This Notice does not apply to any third party services that we may use. They will have their own Privacy Notices.
Whose data do we collect?
Visitors: people who visit or use our websites for whatever reason or who seek out our services, so that we can tailor them to visitor use.
Clients: this includes employees, representatives, contractors, service providers, vendors and suppliers that we, or our clients, have a business relationship with.
Tracking and Cookies
We use cookies and similar tech (such as web bugs) to personalise your browsing on our website and for analytics of website use.
Types of Information we collect includes:
Contact information (such as name and address, email address and telephone number)
Professional Information (job title, role, place in your organisation and responsibilities)
Information about others you refer us to, be they business suppliers advisors, consultants, product providers, brokers or contractors, credit agencies or referees and their relevant employees.
CVs, contact details, public profiles, skills honours and awards, memberships of clubs societies and professional bodies, qualifications and authorisations personal interests and hobbies, career interests and plans for the future all of which is relevant to the services we provide.
Citizenships, nationalities, languages and official authorisations and regulatory information.
How we collect that information
Automatic collection from site visitors: such as Internet Protocol (IP) addresses, login information, device type and unique identification numbers, browser (and browser plug in) type and versions, time zone settings, operating systems and platforms. We also collect information about the visit such as download errors experienced and length of visits to some pages.
Information we obtain from other sources: LinkedIn or professional profiles online including online comments, Twitter accounts and professional or trade forums. We don’t attribute comments made under Chatham House Rules but we may note them internally for our own use.
Sensitive Personal Information: We have no plans to collect Sensitive Personal Information (such as information on health, sex life, race, disabilities or Trades Union membership) if we ever do, this information will only be treated with your explicit consent.
Use of Personal Information: We use your information to:
Provide and administer our services including internal operations (such as survey, troubleshooting, statistics and accounts and data analysis); Protect our services (e.g. fraud prevention and monitoring); Respond to your questions and inquiries and comment; Stay both legal and compliant; Manage the reputation and profile of individuals; Provide information on services we provide and develop new products; send emails and promotional materials according to your marketing preferences (you can opt out of Marketing at any time see Your Options below) and Notify you about our new products and services.
Unless you ask us not to, we may use the information we collect about you to notify you from time to time about important additions to our range of services or skills that we think you'll find of interest. If you have asked not to be, we will not notify you of these additions. You can ask to unsubscribe from these updates at any time by clicking the unsubscribe link in any of our emails.
Who Else Will We Tell About You?
We will not pass on your personal details to any third party, without your permission. We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to our partners, but these statistics will not contain any information from which you could be identified as yours.
Sharing your information with Third Parties
CC&C may share your information with the following types of third parties in these circumstances
Potential Customers
We may share your information with those who fit the profile of the people and business with which you wish to cultivate business relationships. This might be product providers, brokerages, reinsurers, providers of professional services such as lawyers, accountants, consulting actuaries, etc
Potential Champions
We may share your data with people who, in our professional opinion, will give a good account of your business for the purposes of promoting your products and services. This may include journalists, industry figures, influencers and experts or leaders within Business Schools, Universities or Trade Associations or leaders in public policy.
Suppliers
We use third party suppliers of IT, industry information, economic or other consultancy services in order to provide our services to you. In providing our services to you, it may be necessary to provide these parties with access to your personal information.
International transfers of Data
It’s very unlikely we will need to transfer your data directly. If we do, we will notify you of this and tell you the mechanism we propose to use to transfer your data, compliantly, to those places where data protection may not be as stringent as the UK.
Our Legal Basis for Processing your data (EEA/UK only)
Our basis for collecting and using your data will depend on the type of personal information concerned and the context within which we collect that data.
However, for the most part we will collect your data:
1. Where we need it for perform a contract between us.
2.Where the processing is in our legitimate interests (and where those interest don’t conflict with your rights)
3. With your consent, or
4. Where we have a legal obligation to collect your data
If we are collecting data under 1. (for a contract) Or 4. (for legal reasons) then we will tell you whether or not the collecting of the data is compulsory and, if so, what the consequences of not complying will be (unless, that is, the law prevents us from telling you this).
When we collect data on the legitimate interests basis, this will normally be to; deliver our services to you as we have agreed, to respond to your queries, to operate our website and conduct our marketing activities and/or to prevent fraud or loss to ourselves. We may, in time, develop other types of Legitimate interest and, if so, we will make them clear to you at the relevant time.
If you have any further questions on our legal basis for processing your data please contact us at pa@carrcandc.co.uk
Data Access and your other Privacy Rights
You have certain rights to your data. These include:
- 1. The right to access your data
- 2. The right to request rectification or erasure of your data
- 3. The right to restrict processing of your data
- 4. The right of portability (transfer of data on your instructions), and
- 5. In certain circumstances, the right to object to the processing of your data
To request access to your data, please email pa@carrcandc.co.uk with the words ‘Data Access Request’ in the subject heading. We will do our best to find the data that we have on you and send you a copy within one month.
To exercise your other Privacy Rights, please write an email to us at pa@carrcandc.co.uk with the words ‘Privacy Rights Request’ in the subject heading and with a description of which of your Privacy Rights you would like to exercise, and why.
We will normally process your request as indicated. But in certain circumstances, such as were the request would cause a disproportionate amount of expense and/or impact on our business we may decline, or modify, your request. If we do, we will give you our reasons why we need to do so.
Marketing Communications
Where it fits the marketing preferences that you have indicated, we will periodically send you marketing updates about promotional offers or services we think will be of interest to you we may also send newsletters, surveys, white papers or information about events and conferences, etc.
Data Retention
We retain your personal information and data where it within our legitimate interests to do so (for instance; it is required for the services we provide, or we have to liaise with your accountants over billing etc).
But where we no longer have a legitimate interest I your information, we will delete it or anonymise it. If we can’t do this (say it has been placed in a back-up files) we’ll store your information securely and isolate it from further access until it can be properly deleted.
Children’s Data
Our website and our systems are not designed for children (under 13-year olds). We don’t knowingly collect children’s data and if we find out that we have collected children’s data we will delete it as soon as reasonably possible.
Links to other sites, organisations and forums/communities
We may sometimes link our site or our communications to other organisations or websites. Once you access those links you leave the website of CC&C and we have no control over those other websites/organisations of the way they handle your personal data.
Accordingly, we’re not responsible for the way they treat your data and this Privacy Notice doesn’t apply once you leave this site. If you are considering yielding your personal data to these other websites/organisations we strongly advise you to read the relevant Privacy Notice on those sites before you do.
CC&C may provide a platform for forums, news groups, message boards, etc to users of its websites. If you post your comments there, they will be come publicly available and others may access it; so please think twice before letting any personal information loose in these environments.
In Summary
We're committed to protecting your privacy. We use the information we collect from you only for the services you expect from us.
Every effort is made to ensure that your data is stored securely and that systems or third parties used to store or process data are compliant with the latest data regulations. Only people who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. You can always enquire about or check the information that you have given us by contacting us here: https://www.carrcandc.co.uk/contact
Feedback
We also welcome your questions and comments about privacy, please send email to pa@carrcandc.co.uk / kevin@carrcandc.co.uk